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PRIVACY PROTECTION

This website (“astordirect.com”) is owned and operated by Astor Chocolate Corp. We at Astor Chocolate Corp. have a firm commitment to safeguarding the privacy of our customers. This Privacy Policy describes exactly how Astor Chocolate uses identifiable information regarding our customers, such as name, address, email address or credit card number (“Customer Information”). This Policy applies only to the Astor Chocolate website (the “Site”), and only to our online information collection and use practices. Primarily, we collect such information for the purpose of providing you with an outstanding experience as you access our wide collection of chocolate products and view, personalize and order chocolate products. Except as specifically described in this Privacy Policy, Astor Chocolate does not sell, rent or share such Customer Information with third parties.

By using our Site, you consent to the collection and use of information in the manner described below. If we decide to change our privacy practice, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices. Regardless of later changes or updates, Astor Chocolate will not use your information in a new way without first providing you with an opportunity to opt-out.

Also, if you have not already done so, please click here to review the Terms and Conditions that govern your use of the Site. Our privacy policy is considered part of the Terms and Conditions.

 

COLLECTION OF CUSTOMER INFORMATION

Astor Chocolate does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don’t require you to register or provide information to us in order to view the Site.

In order to establish your account or to place any orders for products provided through the Site, you will be asked to provide certain personally identifiable information to us, such as contact information (such as name, email address, phone number, billing address and shipping address) and financial information (such as credit card number and expiration date). Astor Chocolate will not save credit card information on this Site after an order is shipped.

In addition, certain customers will be able to apply for a credit/terms account with Astor Chocolate. In order to do so, customers will be required to provide Astor Chocolate with bank information and references. If the Astor Chocolate agrees to allow a customer to enroll in a credit/terms account, the customer will be able to purchase products on terms.

Astor Chocolate may ask you to provide certain personally identifiable information about third parties to us. For example, if you order a product and want it sent directly to the recipient, you will need to provide us with the recipient’s contact information (such as name, email address, phone number, shipping address).

 

IP ADDRESSES AND COOKIES

Astor Chocolate uses IP Addresses and Cookies in limited ways, as follows:

IP Addresses: An IP address is literally your computer’s address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our website (the “Site”). Your IP address is also used to gather broad demographic information such as geographic distribution of our members.

We do not intentionally link your IP address to your personally identifiable information.

Cookies: Contrary to popular belief, cookies do not extract private or personal information from your computer's memory. The job of a cookie is to record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer the first time you visit our Web site that enable our server to recognize or “remember” who you are next time you come back. Astor Chocolate cookies are not tied to personally identifiable information. Currently, Astor Chocolate intends to make only limited use of cookies for the purpose of delivering content and ads specific to your interests. For instance cookies may be used to retain your personal preferences, hold session information for a “shopping cart” or save your password so it doesn't have to be re-entered each time you log in.

Astor Chocolate uses persistent cookies. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

Cookies are used by both Astor Chocolate and the Astor Chocolate order section in order to uniquely identify users, associate user files with orders, and to enable the shopping basket.

Advice on Limiting Cookies: You always have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies. If you choose to reject all cookies, you may be unable to use certain Astor Chocolate services. Please consult your browser instructions for information on how to modify your choices about cookies.

However, cookies allow you to take full advantage of some of Astor Chocolate’s best features, so it is beneficial to leave them turned on.

 

USE/SHARING OF CUSTOMER INFORMATION

Astor Chocolate only uses your personal information to conduct business with you. Your personally identifiable information will not be rented, sold or shared with any third party, except as described in this Privacy Policy or as otherwise agreed by you. Information submitted to us is only available to Astor Chocolate employees for purposes of processing your order, communicating (whether by email, phone or mail) with you concerning any orders submit, or for communicating (whether by email, phone or mail) with you in response to requests for information. However, information submitted to us may be available to third party vendors whom we contracted for purposes of providing services relating to our communications with you, or for credit card authorization and processing in order to fill your order.

Astor Chocolate also collects order detail information and customer preferences for promotions or site enhancements. When you place an order, make a purchase, or save your information online, we may use your Customer Information to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion, we may use your Customer Information to send you e-mails, postal mail, or telephone regarding our products, services and promotions, such as Astor Chocolate’s Promotions, Seasonal Items, New Products, New Capabilities or New Features to the Site. These communications are only sent to users who have decided to receive such information. In addition, we may use information about you and your product interests and purchases from us to help us improve our website design and your online shopping experiences.

Astor Chocolate uses the information you provide about third parties when you order a product only to ship the product and to confirm delivery. Astor Chocolate does not share this information with outside parties except to the extent necessary to complete that order.

Astor Chocolate may disclose information it has collected from any member of the Site and/or design or logo content any member has used through the Service when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of Astor Chocolate or others.

In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all user information collected by Astor Chocolate will be transferred to the purchaser or the new company.

 

THIRD PARTY SERVICE PROVIDERS

We may share your personally identifiable information with those companies that assist us in providing the Site and any materials or content made available through the Site to you. Following are some examples of our use of third party service providers: We may share your credit card information with a financial institution we use to effect your purchase of our products using your credit card. We may share personally identifiable information (not including credit card information) an e-marketing firm that assists us with the administration of our Site, promotional newsletters and emails, and that helps us understand what our customers want and need from our service, including analysis of the results of particular surveys we may perform. We may share personally identifiable information (not including credit card information) with outside shipping companies we utilize to deliver your product orders. These third party service providers have limited access to certain personally identifiable information needed to perform their functions, but may not retain, share, store or use your information for any secondary purposes. We may also choose to offer certain third party products, that Astor Chocolate does not produce at its facility, through the Site and may disclose certain portions of your personally identifiable information (not including credit card information) to allow those product producers to fulfill your product order.

 


CHOICE/OPT-OUT

Our users are given the opportunity to “opt-out” of having their information used for purposes directly related to our Site at the point where we ask for information. For example, every user who fills out an order form/account set up form will receive a follow-up email requesting permission to be added to Astor Chocolate’s marketing list. This allows any user who buys a product from us and doesn’t want any marketing material to keep their address off our list.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking on the opt-out link included in each email. The opt-out link will immediately remove the subscriber from all future mailings.

If a user wishes to have their account deleted, the user can send an email requesting the deletion to info@astorchocolate.com.

 

THIS PRIVACY POLICY IS FOR OUR ON-LINE CONSUMERS

This Privacy Policy is for our consumers in the hospitality industry who visit our Internet websites. It does not apply to information which we may collect by means other than over the Internet and it does not apply to businesses which may use our Site.

 

SECURITY/PRIVACY INFORMATION

The security and privacy of your online purchase is of the utmost importance to us. When users submit sensitive information to us via our Site, their information is protected both online and offline.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers (SSL). SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. We will not store your credit card information in our database unless you explicitly instruct us to do so. Except as otherwise stated in this Privacy Policy, access to that data is limited to authorized Astor Chocolate staff members and is further restricted by password protection mechanisms.

We also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Customer Information is initially stored on the Site, and is then manually transferred to our internal computer database. The customer information is then matched with the web database with an upload. The Customer Information and is stored on a secure server, owned by Astor Chocolate. The server is maintained in a high-security environment in Lakewood, New Jersey.

Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

 

ORDER CONFIRMATION

Upon placing an order, we will send you an email confirming the order. We will also send you an email as soon as the order is shipped. This allows you to keep track of your order and its progress. If you receive a confirmation for an order you did not place, please email us immediately at info@astorchocolate.com.

 

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage of our website, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.

If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.

 

BUSINESS TRANSITIONS

If Astor Chocolate goes through a business transition, such as a merger, acquisition by another company, or sale of a portion of our assets, users’ personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

 

CONTACT INFORMATION

If customers have any questions or suggestions regarding our privacy policy, please contact us at:

Astor Chocolate Corp.
651 New Hampshire Avenue
Lakewood, New Jersey 08701
Telephone: (732) 901-1000
Email Address:
info@astorchocolate.com

 
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